Detailed answers before and after ordering.
Direct answers about screens, speed, apps, security, support and availability.
When are access details delivered?
After payment and availability are confirmed, setup details are normally sent promptly by WhatsApp or email. Delivery time can vary with support volume and order verification. Keep the original message and test one device before configuring additional screens.
How do I choose the right plan?
Count how many streams will run at the same time, not how many devices you own. A one-screen plan supports one active stream; two concurrent viewers need two screens. Also check the operating system, connection quality beside the television and whether setup assistance is needed.
What does the screen count mean?
The screen count is the number of streams that can play simultaneously. You may install a player on several devices, but should not exceed the active connections included in the plan. Fully closing a player normally releases the connection for another device.
Which devices are supported?
Setup is available for most Samsung and LG televisions, Android TV, Google TV, Fire TV, Apple TV, phones, tablets and computers when a compatible player exists. App availability varies by store, model, system version and region.
What internet speed is recommended?
Aim for a stable 15–20 Mbps per HD stream and about 30 Mbps or more per 4K stream, plus capacity for other household activity. Test beside the device during busy hours. A fast result beside the router does not guarantee good Wi-Fi beside the television.
How can buffering be reduced?
Check whether the issue affects every source and device. Restart the router and player device, update the app, clear its cache and compare with Ethernet. If only one source is affected, the home network may not be the cause. Change one setting at a time so the effective fix is clear.
Is every item available in 4K?
No. 4K depends on source availability, applicable rights, device, player, display and connection. When an original source exists only in HD or Full HD, a premium plan cannot create native 4K. The goal is to provide the best available quality for each item.
Which app should I install?
The player depends on the operating system. A Smart TV may support IBO Player or another compatible player; Android and Fire TV provide additional choices; on iOS, check Smarters Player Lite or iMPlayer when available. Download apps only from the official store.
Is the player licence included?
Not necessarily. A player-app licence is separate from the access plan. Some players are free, some offer a trial and others require a one-time or recurring payment to the app developer. Review the player terms before activation.
How do I keep the account secure?
Install players from official stores, use a unique password for your email and never publish access details. Remove the profile from a device that is sold or given away, and avoid unknown activation websites. Contact support if exposure is suspected.
What information is retained?
Provide only the information needed to handle the order and support. Do not send unrelated documents or passwords. Payment details are handled according to the selected payment method, and card numbers should never be stored in ordinary messages.
How is a plan renewed?
Contact support before the expiry date with the plan name and screen count. Access is updated after price and payment are confirmed. There is no automatic charge unless explicitly agreed, so set a reminder a few days in advance.
What support is available?
Support helps with ordering, player selection, entering details, EPG and basic network or device checks. For a precise answer, provide the model, operating system, app name and a short description of what appears on screen.
What is the cancellation and refund policy?
A cancellation request is reviewed according to delivery status, use and the order terms that were confirmed. Ask for the current terms in writing before payment. An activated digital service may be subject to refund limits under applicable law and circumstances.
Is every item always available?
No source, channel or title can be guaranteed at every moment. Catalogue, language, quality and schedule can change with technical availability and applicable rights. If a specific item matters, request an availability check before ordering.
Is parental control available?
The capability depends on the player and device. Some players offer a PIN or category lock, while televisions and operating systems may add their own restrictions. Choose a code children do not know and verify that the lock remains active after updates.